RETURN & REFUND POLICY

 

Returns and exchange of merchandise is allowed within seven (7) calendar days, from the date of purchase, along with the presentation of the receipt or Global Blue Tax Free Form, in the physical presence of the Buyer.

 

The goods returned shall be accepted by AEGEAN STORES PC only if they are presented in their initial condition (as new) exactly as sold with the packaging and all its content untouched.

 

However, AGEAN STORES PC is unable to accept returns of swimwear, towels or earrings, for hygiene reasons. In addition, the return of cosmetics and relevant products is only accepted if the packaging is untouched and the good is presented in the exact same condition as bought.

 

For every return, the original receipt must be presented by the person who initially bought the merchandise, and whose personal information appear on the receipt. In case the transaction has been completed by the use of a Debit/Credit card, the original receipt of the card end point must be presented as well.

 

The return of the goods purchased as a present is only accepted with the presentation of the relevant documentation (i.e. Gift Card or receipt/Global Blue Tax Free Form) within fifteen (15) calendar days from the date of purchase.

 

In case of a return, AEGEAN STORES PC does not refund money or credit but instead grants the buyer the right to choose another good(s).

 

Credit Notes issued in case of a return can be used (liquidated) no later than the 30th of September 2015. If you wish to use your Credit Note, without your physical presence in the store, it is mandatory that you pay by Debit/Credit card or bank transfer. In such case, you are kindly informed that the delivery costs of good(s) sold have to be covered by your side.

 

By exception, AEGEAN STORES PC may refund money in case of return of a severely damaged or faulty product which cannot be replaced by an identical new product from the store.

 

AEGEAN STORES PC only accepts up to three (3) consecutive returns from the same customer.

 

AEGEAN STORES PC and the Store Manager reserve the right to deny an exchange, return or refund upon their discretion justified accordingly, due to exceptional circumstances, even if all the aforementioned conditions are met.

 

AEGEAN STORES PC reserves the right to cancel or modify the terms of its return and refund policy, at any time.


Any dispute arising with reference to the aforementioned sale of good(s) shall be governed by the Greek law and the competent courts shall be the Courts of Athens.